Privacy Policy

1. Introduction

URLPK ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web hosting services, visit our website, or interact with us in Pakistan.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Payment and billing information
• Account credentials and login information
• Business information and website details
• Communication preferences
• Support ticket information and correspondence

2.2 Technical Information

We automatically collect certain technical information:

• IP addresses and server logs
• Browser type and version
• Operating system information
• Website usage statistics and analytics
• Cookies and tracking technologies
• Server performance and uptime data

3. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining hosting services
• Processing payments and billing
• Customer support and technical assistance
• Service improvements and optimization
• Security monitoring and fraud prevention
• Marketing communications (with your consent)
• Legal compliance and regulatory requirements
• Business analytics and reporting

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in providing our services
• Legal Requirements: When required by Pakistani law or legal process
• Business Transfers: In case of merger, acquisition, or sale of assets
• Consent: When you have given explicit consent
• Protection: To protect our rights, property, or safety

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We implement comprehensive security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure data centers with physical security
• Regular security audits and monitoring
• Access controls and authentication systems
• Employee training on data protection
• Incident response and breach notification procedures

6. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential website functionality
• User authentication and security
• Analytics and performance monitoring
• Personalization and user preferences
• Marketing and advertising (with consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for the duration of your service agreement plus a reasonable period thereafter for business and legal purposes.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing

9. International Data Transfers

Your information may be transferred to and processed in countries other than Pakistan. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +92-21-1234-5678
• Address: URLPK Privacy Office, Karachi, Pakistan
• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (PKT)

14. Compliance with Pakistani Laws

This Privacy Policy is designed to comply with applicable Pakistani data protection and privacy laws, including the Prevention of Electronic Crimes Act (PECA) 2016 and other relevant regulations. We are committed to maintaining the highest standards of data protection for our Pakistani customers.